Returns and Exchanges
We really hope that you will be delighted with the furniture, soft furnishings and home accessories that you have purchased from us, but with our returns and exchange policy you can feel confident in buying from us, knowing that you can return goods if they are not suitable in any way or not as you expected.
If you are not delighted with your purchase or if you need to return them for any reason, you are able to do so within 28 days of receipt. We are happy to offer you an exchange or if you wish a refund, provided that the goods are returned intact and in the same condition as when they were received, un-used, un-washed and in their original packaging with any tags still attached to them.
Please also note that in line with the United Kingdom’s Distance Selling Regulations 2000 you have the absolute right to cancel your order at any time up to the end of the fourteenth (14) working day following the day on which you received the goods. No reason for cancellation needs to be provided, and you have the right to a full refund of all charges if you return the goods within these timescales. Parcels are returned at your own cost. You may exercise this right in writing or by contacting our Customer Care team via email at firstname.lastname@example.org and someone will reply to you within 48 hours.
How to Return Goods
Please contact us to be able to return your goods. Please obtain a Returns Authorisation Number which can be done by contacting our Customer Care team via email at email@example.com. Please write this on your delivery note and include within your parcel to return to our warehouse. Once goods have been received, providing they are returned intact, all appropriate refunds will be applied as quickly as possible to your original method of payment; and within 7 days of goods being received. It can take 3 or 4 days after we have processed a refund payment for it to appear on your credit/debit card statement.
To ensure you will be credited in full goods, must be returned within the appropriate timescales, in perfect condition, un-used and un-washed and in the original packaging with any tags still attached. Please ensure that you also enclose your contact details in case we should need to be in touch regarding your return.
The address for return will be provided upon contacting us as it is different depending on if it is a stock item or a supplier item.
For your own security please ensure that you obtain proof of posting or dispatch and obtain appropriate insurance cover as we cannot accept responsibility for goods lost or damaged in transit.
If it is easier, we can arrange to collect goods from you at the cost of £10.00. Should you wish to use this option then please contact our Customer Care team at firstname.lastname@example.org.
It is important to us that you are delighted with your order so it would help us to help you if you consider the following before purchase :
The product you are ordering is compatible with other furnishings
That the dimensions are correct and the product is fit for purpose
You are happy that the fabric and/or finish is correct for you
The delivery address requested can receive the product
Goods received back for return or exchange outside of these conditions may be accepted at the discretion of the company, refunds may then be made as a store credit.
Our returns policy does not affect your legal and statutory consumer rights.
BESPOKE AND COMMISSIONED ITEMS
Unfortunately if you commission a bespoke item, it cannot be returned for a full refund as it has been made specifically to your order. However, if the item has arrived faulty, then please contact us so we rectify the issue.
A gift can be returned in line with the standard policy within the conditions. However, we can only communicate with the person who placed the order and an email will be sent to them to confirm the exchange or refund; and refunds can only be made to the payment method used for the original purchase.
Returns from International Destinations
Items must be returned within 28 days of receipt and in accordance with the general terms as noted in our Returns Policy, and be un-used and in their original packaging. We will refund the price paid for the goods once they have been returned to our warehouse but shipping costs and any other duties or taxes cannot be refunded. This does not affect your legal and statutory rights as a consumer.