ANTONIA LOWE HOME DELIVERY POLICY NOTICE
UK DELIVERY OPTIONS
We want to make the delivery and returns processes as simple and easy for you to use as possible, enhancing your experience of using the website, and ensuring that you receive your order safely and promptly; and our team are committed to making this happen for you.
In the event that an item is out of stock we will communicate with you and offer an alternative if one is available, or keep in touch and advise when that product is available once more. Our product inventory should be correct on the website, however some of the products are made to order, so a few more days may be added to the dispatch time.
We will process dispatch as soon as possible, subject to confirmation of payment and stock availability.
For our stock items, our partner courier services aim to deliver within 3-5 working days for our standard delivery option. If an item is out of stock and we have to order from our suppliers or artisans, then delivery can take 5-10 working days. We will let you know.
We are committed to providing clear expectations of delivery times and to communicate with you as quickly as possible should we be aware of any difficulties. However, as hard as we may try there may be circumstances outside of our control which mean that quoted delivery dates cannot be maintained, i.e. bad weather, vehicle breakdown etc. This will not happen often but if it does we will communicate with you; but we cannot accept any liability for any loss or damage, whether direct or indirect, caused by a delayed or failed delivery.
Stock Items – Includes a lot of our home accessories and soft furnishings. And occasionally some of our smaller pieces of furniture.
Bespoke Items – Includes some of our home accessories and soft furnishings, and some of our more artisan products such as furniture.
STOCK ITEM DELIVERY:
Currently we have the following delivery options for our stock items :
Standard Delivery – Monday to Friday via Courier within 3-5 working days at £5.95 per consignment.
(We can currently only offer UK standard delivery, but other services will become available).
FREE UK STANDARD DELIVERY ON ALL ORDERS OVER £100* EXCLUDING UK FURNITURE DELIVERIES.
You will be able to track your order via a tracking code generated by the courier and attached to the dispatch confirmation email that will be sent to you. Sometimes tracking information may not be available, this will usually be due to the time of arrival of the package with the courier and the updating of their systems. Please contact our Customer Care team should you have any questions or concerns. All of our packages will be sent out with a signature required.
We will deliver to any address nominated by you – home, work or anywhere convenient for you, but not to a P.O. Box address. Orders will be delivered to the address provided on the order, and a signature is required when they leave a parcel so that a record of all deliveries is maintained. If there is no one in at the nominated address the courier will try and leave with a neighbour and put a card through your door. If that fails the package will be returned to the warehouse and you will be contacted to arrange re-delivery or for you to collect.
We do not schedule the delivery routes or times but we partner with professional couriers and if your delivery is time critical please contact us and we will aim to help.
BESPOKE ITEM DELIVERY:
Delivery times can vary with our bespoke items depending on the lead time for one of our amazing craftspeople to make it. All of our products have a guide lead time on them to give you an idea of how long it will take for you to receive your piece. We will keep you updated.
All of our bespoke pieces are sent via courier and we will call you to arrange a suitable delivery date.