UK DELIVERY OPTIONS
We want to make the delivery and returns processes as simple and easy for you to use as possible, enhancing your experience of using the website, and ensuring that you receive your order safely and promptly; and our team are committed to making this happen for you.
In the event that an item is out of stock we will communicate with you and offer an alternative if one is available, or keep in touch and advise when that product is available once more. Our product inventory should be correct on the website, however some of the products are made to order, so a few more days may be added to the dispatch time.
We will process dispatch as soon as possible, subject to confirmation of payment and stock availability.
For our stock items, our partner courier services aim to deliver within 3-5 working days for our standard delivery option and Next Working Day if that service is selected. Other options are available upon request, please contact our Customer Care team when placing your order at firstname.lastname@example.org.
We are committed to providing clear expectations of delivery times and to communicate with you as quickly as possible should we be aware of any difficulties. However, as hard as we may try there may be circumstances outside of our control which mean that quoted delivery dates cannot be maintained, i.e. bad weather, vehicle breakdown etc. This will not happen often but if it does we will communicate with you; but we cannot accept any liability for any loss or damage, whether direct or indirect, caused by a delayed or failed delivery.
Stock Items – Includes most home accessories and soft furnishings.
Bespoke Items – Includes some of our more artisan products such as furniture.
STOCK ITEM DELIVERY:
Currently we have the following delivery options for our stock items :
Standard Delivery – Monday to Friday via Courier within 3-5 working days at £5.95 per consignment.
Next Day Delivery – Next working day via Courier at £9.95 if ordered before 2:00pm.
Saturday Delivery – Saturday delivery via Courier at £9.95 if ordered before 2:00pm Friday.
International Delivery (Excluding Furniture) – Monday to Friday within 3-10 working days, delivery costs are subject to the weight and size of orders.
FREE UK STANDARD DELIVERY ON ALL ORDERS OVER £100* EXCLUDING UK FURNITURE DELIVERIES.
You will be able to track your order via a tracking code generated by the courier and attached to the dispatch confirmation email that will be sent to you. Sometimes tracking information may not be available, this will usually be due to the time of arrival of the package with the courier and the updating of their systems. Please contact our Customer Care team should you have any questions or concerns.
We will deliver to any address nominated by you – home, work or anywhere convenient for you, but not to a P.O. Box address. Orders will be delivered to the address provided on the order, and a signature is required when they leave a parcel so that a record of all deliveries is maintained. If there is no one in at the nominated address the courier will try and leave with a neighbour and put a card through your door. If that fails the package will be returned to the warehouse and you will be carded to arrange re-delivery or for you to collect.
We do not schedule the delivery routes or times but we partner with professional couriers and if your delivery is time critical please contact us and we will aim to help.
BESPOKE ITEM DELIVERY:
Delivery times can vary with our bespoke items depending on the lead time for one of our amazing craftspeople to make it. All of our products have a guide lead time on them to give you an idea of how long it will take for you to receive your piece. We will keep you updated.
All of our bespoke pieces are sent via courier and we will call you to arrange a suitable delivery date.
INTERNATIONAL DELIVERY OPTIONS
We are delighted to receive orders from international customers. We ship from the UK to the following countries :
UK, Channel Isles, Isle of Man, BFPO
Austria, Belgium, Bulgaria, Canary Isles, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain (including Andorra, Gibraltar & Canary Isles), Sweden, Switzerland (including Liechtenstein), Turkey.
REST OF THE WORLD
Antigua, Argentina, Australia, Bahamas, Barbados, Belarus, Brazil, Brunei, Canada, Cape Verde Islands, Cayman Islands, Chile, China, Columbia, Cuba, Egypt, Falkland Islands, Fiji, Greenland, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Latvia, Lebanon, Maldives, Malaysia, Mexico, Morocco, New Zealand, Oman, Pakistan, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, South Africa, Thailand, Tunisia, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Vietnam, Virgin Islands.
If your intended destination is not shown, then please contact us at email@example.com.
Delivery schedules will be between 5 and 15 days, but can be much sooner dependant upon destination. It has been known for deliveries to be affected by Customs & Excise delays in the final destination country from time to time.
We are a UK based website operating within the UK. Purchases on the site can be made securely using PayPal, credit/debit cards, unfortunately we cannot take American Express at this time. All payments are processed in pounds Sterling (GBP).
International credit card providers or banks outside of the UK will determine their own exchange rates and charges that you will be liable to pay. We have no control over such rates and charges and you should check with your issuing bank you should you have any such questions.
Any local import duties and taxes that may be due are the sole responsibility of the recipient of the goods.
All deliveries outside of the mainland UK, are subject to an additional shipping cost; please see the delivery options table below or contact us at firstname.lastname@example.org and we will provide a quotation for export packing and door to door shipping including customs clearance. Local duties/taxes at the port of entry are payable by the customer. This is to be agreed and paid before the order can proceed.
Customers always have the option to use their own preferred freight forwarder and we are happy to deliver using the UK postage payment price to any UK destination specified for onward shipment.